AI operations for online gaming
The casino back office, run by AI.
Keraunos builds and runs the operating system behind online gaming brands. AI agents handle support, payments, risk, CRM and reporting. A small expert team supervises. You keep the product and the players. We cut the burn.
01 / The model
An online casino is mostly people doing work a machine now does better.
A typical early-stage operator carries around 32 people across seven functions before it has found its market. Most of that work is repetitive, rule-bound and runs through software already. Switch the view to see the same company on Keraunos.
32 people · $100k a month6 people and an agent layer · $30k a month
Customer support
- Head of support
- Team leads
- Support agents
- Ticket resolution
- Live chat
- Escalation triage
- Support lead
$18k$4kper month
Payments and payouts
- Payments manager
- Payments agents
- Payout review
- Reconciliation
- Chargeback handling
- Payments and risk owner
$11k$3kper month
Risk, fraud and KYC
- Risk manager
- Fraud analysts
- KYC analyst
- Fraud scoring
- Bonus abuse detection
- KYC document checks
- Supervised by the payments and risk owner
$12k$3kper month
CRM and VIP
- CRM manager
- CRM executive
- VIP hosts
- Lifecycle campaigns
- Segmentation
- VIP monitoring
- VIP and CRM owner
$14k$5kper month
Marketing and creative
- Head of marketing
- Media buyers
- Designer
- Content and SEO
- Creative production
- Campaign reporting
- SEO content
- Growth lead
$17k$6kper month
Engineering and QA
- Lead developer
- Developers
- QA tester
- DevOps
- Deploys and infrastructure
- Automated QA
- Incident response
- Engineers
$20k$7kper month
Finance and BI
- Finance manager
- BI analyst
- Daily P&L
- Invoice audit
- Provider reporting
- Signed off by the founder
$8k$2kper month
one person AI agentIllustrative model of an early-stage operator. Team shapes and costs vary by market and scale.
02 / The numbers
From $100k a month to $30k.
Burn is what kills gaming startups, long before competition does. We take the operating cost down by more than two thirds and give the runway back to product and acquisition.
Monthly operating burn
Before$100kWith Keraunos$30k
70% lower operating cost, with the same functions covered around the clock. The remaining $30k includes the people who supervise the system, AI usage and tooling.
Illustrative model based on a typical early-stage online casino operator. It is not a guarantee of results. We size the real numbers against your own cost base before any work starts.
03 / What we run
AI is the first layer on every process. People are the last.
Every operational process starts with an agent. It is raised to a person only when the agent cannot decide clearly, and every decision is logged so you can audit it.
01Customer support
Resolves tickets and live chat end to end, in the brand's voice, with full account context.
Disputes, complaints and anything the agent cannot settle with confidence.
02Payments and payouts
Reviews every payout against play history, limits and rules before a cent moves. Reconciles processors daily.
Large or unusual payouts, processor incidents.
03Risk and fraud
Scores accounts continuously. Flags multi-accounting, bonus abuse and payment recycling as it happens.
Account closures and edge cases.
04KYC and compliance
Runs document and identity checks through your KYC provider and keeps a complete audit trail.
Enhanced due diligence and regulator requests.
05CRM and retention
Builds segments, writes and schedules lifecycle campaigns, and reports on what each one earned.
Brand direction and offer strategy.
06VIP
Watches high-value players around the clock and briefs the host before the player has to ask.
The relationship itself. VIPs speak to people.
07Reporting and finance
Daily P&L, provider and invoice audit, and answers to any question you ask of your own data.
Sign-off on payments and month end.
08Engineering operations
Deploys, monitoring, automated QA and first response on incidents.
Architecture and anything touching production money flows.
04 / Plug and play
Live on your stack in weeks, not quarters.
- 1
Connect
We integrate with your platform, payment processors, KYC provider, CRM and support channels. No migration, no replatforming.
- 2
Shadow
The agents run alongside your team first. You see every decision they would have made before they are allowed to make one.
- 3
Run
Agents take over function by function, with spending caps and permissions you set. Our team supervises day and night.
05 / Company
Built by operators, in Cape Town.
Keraunos is the Greek word for thunderbolt. We are a Cape Town technology and operations company founded by people who run online gaming brands themselves, and who got tired of paying for headcount to do work software should do.
Our systems were built inside live operations, not in a lab. The same agents and back office we offer to partners run real brands in international markets today.
We are a business-to-business company. Keraunos does not operate gaming services, does not hold player funds and offers no gaming product in South Africa. The brands we support are operated by separate entities in their own licensed or regulated markets.
- Legal name
- Keraunos (Pty) Ltd
- Registration number
- 2026/772559/07
- Company type
- Private company, Republic of South Africa
- Incorporated
- 28 September 2026
- Director
- P.J. du Toit
- Location
- Cape Town, South Africa
- General
- [email protected]
- Accounts
- [email protected]